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Supreme Service

All organizations promise ´good service´ but few actually deliver it on a consistent basis. Organizations who successfully meet this challenge perform significantly better in achieving their organizational goals in their markets. Supreme ServiceTM

Research already confirms:

      • It costs 13 times as much to find a new customer than to retain an existing one
      • For every bad customer experience, it takes 12 consecutive good ones to overcome it
      • Most organizations devote a large percentage of their annual budgets to seeking new customers
      • Dissatisfied customers will seek to penalize you and report their dissatisfaction through the internet and personal contact.
      • Dissatisfied internal customers are the most dangerous and costly because you are paying while being harmed by them
      • Because Supreme Service is radically different from conventional customer care/service programmes, successful implementation requires organizational change and commitment from the top.

Supreme ServiceTM is much more than a training programme – it is a new culture. It encompasses the entire organization and touches every aspect of how the organization plans, operates, communicates and recognizes performance.

The Supreme ServiceTM system recognizes that people “buy on feelings” and seek to achieve the emotional outcomes of being satisfied and inspired, as a means of encouraging repeat business and generating positive referrals. This is as true for the persons delivering the experience as for those on the receiving end.

We have also discovered that this is the same philosophy and inherent skills which apply to all situations where the cooperation of others is needed.

3Si now offers three levels of certification for individuals and organizations in their journey toward a Supreme ServiceTMculture.

Bronze Certification

Contact Us to find out more

Silver Certification

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Gold Certification

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