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Public and In-house Workshops

Our vision is to make Supreme Service the national standard of service excellence! Our goal is to create public awareness of the same skills which has equipped thousands of organizations and leaders to enhance their organizational performance. Each workshop detailed in this booklet is linked to the Supreme Service and Core Communications Model developed by 3Si. Over forty years’ experience and thousands of satisfied participants and clients shows that while each workshop may be taken independently, the Supreme Service Manager/Supervisor would benefit from achieving certification on all but the Facilitator Certification workshop, while those responsible for providing training would benefit from all.

INCLUSIVE LEADERSHIP WORKSHOP

Inclusive Leadership Workshop

This  dynamic five-day workshop provides a “Supreme Service TM” approach to getting commitment and enhancing performance.

Learn how to:

  • Assess your leadership style effectiveness and make corrections when necessary.
  • Identify the real things individual employees need from you to perform well.
  • Build trust and team cohesion using proven methods that foster the exchange of ideas and provides recognition for valuable contributions.
  • Make performance appraisals work for you, positively!
  • Assign tasks that get done, by the employee, not the leader in easy steps!
  • And so much more!

EXECUTIVE COMMUNICATION SKILLS WORKSHOP

Communication Workshop

In three days, our comprehensive workshop will equip you to plan and deliver effective presentations to get approval, cooperation and commitment.

Learn how to:

  • Reduce the time required to prepare a presentation.
  • Establish realistic communications objectives.
  • Identify what audiences need to hear and believe before committing.
  • Plan and structure presentations to avoid predictable turn-offs.
  • Reduce nervousness and anxiety when presenting.
  • Use the presentation process to build ownership.
  • Get agreement in principle within three (3) minutes!
  • And so much more!

COMPETENCY INTERVIEWING WORKSHOP

Competency in Interviewing Workshop

 

In just four days, receive and practice the techniques and insights for identifying candidates who are most likely to deliver Supreme Service TM within your organization.

Learn how to:

  • Recognize when essential competencies are being displayed.
  • Determine competency levels and give appropriate score.
  • Describe the evidence that supports competency scores.
  • Harmonize scores with colleagues present at the same interview.
  • Conduct competency interviews using proven, tested techniques.
  • Analyze and interpret interview results in the context of hiring objectives.
  • Make hiring decisions that link confirmed competencies to key performance criteria.
  • And so much more!

TRAIN THE TRAINER WORKSHOP

Train the Trainer Workshop

 

Oftentimes training is used as a band-aid to cover performance gaps. Don’t get caught in this general tendency to provide “training solutions” to non-training performance issues! Our experienced Sherpa, Dennis Strong, CMC has over forty years’ experience in helping leaders to achieve buy-in from employees resulting in superior performance and Supreme Service TM guaranteed.

Learn how to:

  • Diagnose and analyze persistent performance problems to determine IF there is a need for training.
  • Instruct persons going to “outside training” on specific results being sought.
  • Provide coaching and support for those whose skills are new.
  • Prepare and deliver successful, results-driven on-the-job lessons for individuals or groups.
  • And so much more!

 

FACILITATOR CERTIFICATION WORKSHOP

Facilitator Workshop

This intensive ten-day workshop is divided into two five-day segments.

Learn how to:

  • Use self-assessment instruments to monitor and modify, where necessary, your delivery methods.
  • Tie training to specific performance outcomes and link training to an organization’s performance requirements.
  • Use group interaction as a powerful learning tool.
  • Design and deliver discrete lessons to individuals or groups.
  • Make learning situations enjoyable.
  • Design complete workshops.
  • Effectively deliver lessons prepared by others.
  • And so much more!

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