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ORGANIZATION Renewal: Change with a difference

WHEN it is time to make change, most of the people who will be affected by it – know it.  While the need to change is continuous, there are circumstances that signal a need for drastic, immediate change. Here are some of the symptoms: Basic services and activities are not performed in a timely, accurate or complete manner. Departments within the organisation have conflicting goals. There is much activity, but little in terms of tangible results. Managers complain that emplo…

Broadcasting on WIIFM

  COMMUNICATIONS The lubrication that enables action. Every plan for success depends upon the cooperation and support of others. This cooperation presumes ongoing communications, with various audiences, that is able to reach predetermined outcomes. When I ask audiences to define successful communications, the consensus definition is "to get my message across". Some mention listening, others acknowledge the "two way" dimension, but most just want to get their message understood. …

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